Will I have overdue fines on materials?
No. Thanks to Mayor Curry, the City Council and the Board of Library Trustees, all current overdue fines have been waived , and no new overdue fines will be applied through December 31, 2020.
Why did the Library decide to go fine free?
The City of Jacksonville put overdue fine relief into Ordinance 2020-235 designed to help the economy during the COVID 19 pandemic. The Board of Library Trustees saw that as an opportunity to increase people’s access to the Library and on May 21, 2020 extended this relief through the end of 2020.
Will this continue after 2020?
There are no plans at this time to extend this beyond 2020. The Board of Library Trustees will monitor how this measure performs and make decisions as appropriate.
Do I still have to bring materials that I borrow back?
Yes. Fine free doesn't waive responsibility. The library is still a place where people share access to a collection of more than 2 million items, so borrowing will still have due dates and renewal limits as always to keep things circulating. Items will be considered lost after the final due date, and the library will use a recovery processes to retrieve the material or its replacement cost, which includes fees associated with the recovery. Libraries that have gone fine free have not seen decreases in circulation due to lack of material returns.
I have a book, CD or DVD that’s long overdue. Should I bring it back?
Yes, PLEASE! We would love to recover any materials that you may have been holding onto because of overdue fines. Take advantage of this overdue fine free period and bring anything back before December 31, 2020 no matter how long you've had it. Bring to any Jacksonville Public Library location and put it in the book drop or drop it off inside – no questions asked! (But if you do have a good story, we’d love to hear it!)
A fee was placed on my account or was not removed from my account. I thought there were no fines?
If an item you had was either lost, damaged or not returned, you may incur fees. Fees have not been waived (only overdue fines) as they are needed to maintain or replace library materials so others can borrow them . If you return the long overdue item before December 31, 2020, no overdue fines will be charged . (All fees already on your account related to lost, damaged or unreturned items will remain in place. Call us at (904) 255-2665 with questions.)
I already paid the fee for losing an item and now I found it and want to return it. Will I be able to get a refund for the lost fee?
No. The fees collected for lost items are put into the library's collection budget and the fee is cleared from your account. This was approved as part of the Library's Circulation Policy on August 22, 2019 by the Board of Library Trustees.
Will I still receive reminders about due dates?
Yes. You will still receive reminders as you always have. If you’re notified by email, you’ll receive an email 3 days before an item is due, and 7 days and 21 days after the due date if the item has not been returned. If the item is not returned after 42 days the replacement cost of the item and a $5 processing fee are added to your account. If you do not receive email notices from us, you will receive an overdue notice in the mail after the item is 21 days overdue and the lost bill after 42 days.
What if something is marked as lost (not returned after 42 days past the due date) and I find it and return it?
The processing fee and replacement cost will be removed from your account. No overdue fines will be charged. If it has been longer than 63 days overdue and has been sent to collections, a collection agency fee may apply.
What will happen to future projects that might have been funded by overdue fines?
Funding will be assigned and collected for projects from other sources. There were no specific projects that were significantly impacted by this change.
Why would the library give up this income?
Overdue fines limit access to library materials and services for customers, especially the most vulnerable families and individuals. Any potential benefit to the Library is far outweighed by the greater access and lower administrative costs of removing this barrier.