Which locations have curbside pickup?
PLEASE NOTE: Curbside pickup is for picking up holds by notification only. To support the efficiency of this process, we ask you please to check your email or phone for notifications of holds being ready and continue to place holds as you normally would when all locations are open, and not visit curbside locations without notification (except to return materials).
The following library locations have curbside pickup service: Argyle, Beaches, Brentwood, Dallas Graham, Highlands Regional, Regency, University Park, Pablo Creek Regional, Southeast Regional, Mandarin, South Mandarin, Webb Wesconnett Regional, West, and Willowbranch.
What are the hours for curbside pickup?
The four regional libraries—Highlands, Pablo Creek, Southeast and Webb Wesconnett—offer curbside pickup from 10 a.m. to 1 p.m. Monday through Saturday.
Branch libraries—Argyle, Beaches, Brentwood, Dallas Graham, Mandarin, Regency, South Mandarin, University Park, West and Willowbranch—offer curbside pickup from 10 a.m. to 7 p.m., Monday through Thursday and 10 a.m. to 6 p.m. Friday and Saturday.
How do I make an appointment to pick up my holds?
You will receive a link and instructions on making appointments in the email notification your receive, or when you receive a phone notification.
Do I need to have an appointment to pick up my holds even if I got a notification that they are ready?
No, you don’t need an appointment. However—like when visiting a busy restaurant—making a reservation for library curbside pickup will result in a better and faster experience. If you do not have an appointment, follow the “No Appointment” signs in the parking lot and follow the instructions on the sign to retrieve your holds.
Can I pick up my holds at any of the curbside service locations?
Not unless otherwise invited to do so by the library. You may receive a call from a Jacksonville Public Library staff member or an email inviting you to have your hold relocated to an open curbside location. Otherwise, please plan to pick up your held item at the library listed in your notification.
Can I pick up a hold if I haven’t received a notification?
No. You will not be able to pick up your hold until the library staff prepare it and send the notice (text or email). To ensure that we can provide you and your fellow library cardholders with the best possible experience, please do not attempt to pick up holds before you have been notified that they are ready.
I don’t want my held item anymore. Can I cancel it?
Yes. Please call (904) 255-2665 and we’ll cancel it for you.
Will my library be getting curbside hold pickup service soon?
While we are expecting to expand curbside pickup service, there are no dates for additional curbside hold locations. Watch our website, emails and social media for updates.
Will curbside pickup be available in the future?
There have been no decisions about curbside service in the future. This is a valuable step to return to providing library service while there are safety concerns about the pandemic.