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How to Get Your Holds Curbside at Jacksonville Public Library

Curbside pickup of holds at Jacksonville Public Library

Get your Library materials in a socially distant fashion, with grab-and-go curbside pickup service. 

We know that most people who check out physical books, DVDs and CDs from the Library are dying to get their hands on those materials again. You may have been on the hold list for weeks or even months and are looking for the satisfaction that comes from that almondy-vanilla-like scent of an old book or that clean smell of a new book that awakes your passion for reading and transports you to far away worlds.

There are more than 2,000,000 items in Jacksonville Public Library's collection just waiting to unlock that feeling, and with more than half the library's locations offering curbside pickup you can start enjoying those hard copy books once again. Just follow the instructions below!Curbside Pickup graphic for the Jacksonville Public Library

1. Place your hold

Visit the home page of this website (www.jaxpubliclibrary.org), search for something in the catalog and place it on hold. Pick where you want it to go and we'll ship it there for you.

Need help or not sure exactly what you're looking for? No problem! Call us at (904) 255-BOOK (2665), press Option 2 and our friendly staff will help.

Pro tip: Hold doesn't always mean "go on a waiting list." You can use the hold feature to have a book sent right from one branch/location to the one you want!

2. Get notified

You'll receive an email (or phone call) letting you know that your item(s) are ready for you to pick up. In that notification will be a link to make an appointment. You don't have to make an appointment, but just like a busy restaurant, making an appointment will make it a much smoother pickup experience.

Pro tip: Having trouble with the appointment page or just need help with the appointment or other questions? No problem! Call us at (904) 255-BOOK (2665), press Option 2 and our friendly staff will help.

3. Come and get it

Come to the library at your appointment time (or any time you're in the area during curbside pickup hours). When you arrive, call us at (904) 255-BOOK (2665), press Option 1 and select the curbside location where you are from the menu. You'll be connected to the staff and they'll get your items all ready.

4. You're off!

The staff will bring your items out to you for a contactless pickup experience. They'll place them in your trunk, back seat, passenger seat, rumble seat... whatever works for you!

BONUS TIP: Visit mid-day for faster curbside service!

Want speedier pickup? Try visiting during less busy times! Our staff has reported that mid-afternoons are often pretty slow. Make an appointment or come by around 2 or 3 pm and you'll likely be in and out in a flash with concierge service.

 

Here is a list of all the curbside locations (operating from 10 a.m. - 7 p.m., Monday - Thursday, 10 a.m. - 6 p.m. Friday and Saturday, closed Sunday):

 

...and the Main Library (No curbside, c'mon in! Open 10 a.m. - 6 p.m., Monday through Saturday, closed Sunday.)

 

You can read more about curbside pickup, library reopenings, health and safety precautions and more on the Reopening FAQs page

We look forward to seeing you all soon!

Thursday, June 11, 2020

Jacksonville Public Library