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Digital Media Help

If you have been unable to find the answers to your questions about the digital media collection, please use this form to contact support.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message
  • URL(s) of any error page(s) you encounter
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Windows 10, macOS High Sierra, etc.)
  • Internet browser and version (Chrome, Firefox, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system

Jacksonville Public Library