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Circulation Policy

Jacksonville Public Library (JPL) provides library service to residents and property owners of Duval County.  A library account is required to check out materials, use internet computers, and remotely use online databases.  Customers’ accounts must be in good standing to access these services.  A customer in good standing is defined as one with outstanding fines, fees or overdue materials not exceeding $10.00.  Library cards are only issued to individuals.

Acceptable proof of residency is required to be eligible for a card, which includes one of the following items imprinted with name and current street address:

  • FL Driver’s license
  • FL State identification
  • Current vehicle registration
  • Senior citizen ID card 
  • Utilities bill or deposit receipt dated within the last 30 days
  • Current rental or lease agreement
  • A combination from the following list of one Name ID and one Address ID:
Name ID Address ID
Social Security Card Phone book listing
Birth certificate City Directory listing
Photo ID Mail postmarked within the last 30 days
Out of state driver's license Letter from social services agency
Military ID  

 

Library cardholders are responsible for fines and fees charged to their card. The library must be notified immediately if the card is lost or stolen.  Library cardholders are responsible for notifying the library immediately of any change of address or other contact information (e.g. email, phone number).  A charge is assessed for replacement library cards (see Appendix A).

Customers may renew an expired card by presenting the appropriate residency and identification documentation for the type of card they possess.

Library card accounts that have been inactive for three years will be deleted.

The following are the types of Library cards available:

Adult Resident Card

Any person age eighteen (18) or over, whom resides in Duval County with acceptable proof of residency, may obtain a free resident card. Nothing precludes a resident of a non-traditional residential facility, such as a nursing home, halfway house or residential hotel, from obtaining a free card if he or she is able to meet this requirement.

Juvenile Resident Card

Any person age seventeen (17) and under may obtain a library card if their parent or legal guardian meets the requirements for a resident card and has ID for the child. A parent or guardian must sign the registration form. As part of the registration process the parent or guardian may opt for a restricted card that limits DVD checkout to children’s titles only.

In addition to the acceptable proof of residency listed above, acceptable ID for the child includes one of the following:

  • Social Security Card for Child (The SS# is not recorded)
  • School ID
  • School Report Card
  • Health Insurance Card

eCARD

This limited use card is restricted to online resources and is available only to Duval County residents. Registration for an eCard is issued through the Library’s website.  An eCard may be converted to a full services resident library card at any library location with acceptable proof of residency.

Educator Card

This special card is offered exclusively to educators in Duval County public, charter, and private schools, as well as licensed childcare centers.  It allows holders to supplement their curriculum to assist in ensuring educational success for students.

Eligibility:

  • Complete an Educator Card application
  • Present proof of employment by a Duval County educational facility, such as a letter from the principal, school system administrator, current school employee ID, pay stub or other official documentation.
  • Present proof of home address.

The Educator Card provides the following:

  • Place holds on up to 50 items
  • Place multiple holds on a single book title by contacting any library location
  • No overdue fines
  • The Educator cardholder is responsible for any lost or damaged fees
  • Renewed annually
Item Type Maximum Limit Loan Period Renewal
Books, Audio Books, CDs 100 6 weeks 2
DVDs 20 2 weeks 2
Traveling Tales 6 6 weeks 2
JEA Kits 1 6 weeks 2



*Note: In the case of eligibility for Duval County Homeschool Teachers, Florida State Statute 1002.41 a Homeschool Verification Letter on Duval County Public School Letterhead must be provided as the official documentation for the Educator Card. The Duval County Homeschool Teacher can request a Homeschool Verification Letter from:

Home Education Office Duval County Public Schools 1701 Prudential Drive Jacksonville, Florida 32207 (904) 390-2477

Student Card

All Duval County Public Schools (DCPS) students (Kindergarten through 12th Grade) will receive a student card account associated with their student ID through a partnership between JPL and DCPS. No physical card is issued with this type of account.  The Student Card provides the following:

  • Checkout limit of 3 books (includes print and audio)
  • Access to all electronic and digital collections through the library's website
  • May have a juvenile resident card in addition to the student card account
  • No application and no parent/guardian signature required
  • No fines or fees are assessed
  • Account is activated for one school year and reactivated at the start of each school year for eligible students

Nonresident Card

The City of Jacksonville Municipal Code Sec. 662.105 authorizes the Library Board of Trustees to charge a user fee to persons who are not residents or property owners in Duval County.  Any person residing outside of Duval County can purchase a three-month, a six-month or a one-year nonresident card.  Acceptable proof of address is required.  See Appendix A for current fees.

Acceptable proof of address is one of the following items imprinted with name and current street address:

  • Driver’s license
  • State identification
  • Current vehicle registration
  • Senior citizen ID card 
  • Utilities bill or deposit receipt dated within the last 30 days
  • Current rental or lease agreement
  • A combination from the following list of one Name ID and one Address ID:
Name ID Address ID
Social Security Card Phone book listing
Birth certificate City Directory listing
Photo ID Mail postmarked within the last 30 days



Annual nonresident fees will be canceled for the following:

City of Jacksonville employees: The only acceptable proof will be a valid employee photo ID.   This policy shall apply to all Jacksonville municipal or independent agency employees.  Additional documentation with permanent home address is also required.

College or university student: The only acceptable proof will be current registration documentation at a college or university located in Duval County.  Additional documentation with permanent home address is also required.

Military personnel: Military personnel of any status and their immediate family living anywhere in Florida are eligible.  Military ID will be required.  Military personnel in civilian housing must present proof of residential address.  With Military ID, an APO or FPO mailing address for personnel stationed on board ship or base is acceptable. 

Gold Card

This card is offered exclusively to retired library staff (20+ years), the Board of Library Trustees, the current Mayor, the current City Council and the current Duval Delegation. Trustees and retired library staff are issued lifetime Gold cards; all others are issued for the term of office. Gold card holders’ accounts must be in good standing to access these services.

The gold card provides the following:

  • Extended loan periods on print and audio materials
  • No overdue fines assessed

Staff Card

Any current full or part time staff member of the Library may obtain a staff card. Staff cards must be in good standing to access these services.

The staff card provides the following:

  • Extended loan periods on print and audio materials
  • No overdue fines assessed on print and audio materials

Volunteer Card

Active volunteers may obtain a volunteer card. Volunteer cards are issued upon completion of 50 hours of documented library volunteer service, expire annually and receive extended loan periods on print and audio materials.  The card must be in good standing to access library services.

Borrowing Materials

The library has a collection of over two million items for children, teens, and adults. A total of 100 items may be checked out at one time.  E-books and other e-materials do not count towards the maximum item limit. Customers are expected to present their library cards to check out materials. However, customers may check out material with other acceptable identification.

Borrowing Limits and Loan Periods

Item Type Maximum Limit Loan Period Renewal
Books, Audio Books, CDs 100 21 days 2
Express 7 Books 100 7 days None
DVDs 10 7 days 2
Traveling Tales 3 21 days 2
JEA Kits 1 21 days 2

 

Holds

A hold is a customer request for an item to be to be held for check out.

Holds are filled on a first-come, first-serve basis and do not have a set arrival date. Once the requested material arrives at the customer's designated pickup branch and is available for checkout, the customer is notified via phone, email, or text. Holds are kept at the selected pickup library up to seven days from notification. Materials must be checked out with the card used to place the hold.  Holds are not transferrable to other library cards.

  • Customers may place holds through the library’s online catalog using their valid library card and a Personal Identification Number (PIN).  Exceptions: Holds may not be placed on items such as Express titles, reference items, or other specially designated items.
  • To place multiple holds on a single title, contact a library location.
  • There is a limit of 50 hold requests per customer at one time.  

Renewals

Most materials may be renewed twice. Renewing checked out materials may be done in person, over the telephone, or online.   Items may not be renewed if:

  • Item is an express book;
  • Item is on hold;
  • Item has exceeded renewal limit;
  • Item is overdue;
  • Library card is blocked due to fines/fees; or,
  • Library card privilege is expired.

Returns

Materials must be returned to any Jacksonville Public Library location.  To avoid overdue fines, materials should be returned on time.  While library fines will accrue to customers from the date that materials become overdue, customers will not be charged fines on materials returned within 48 hours of the due date.

Overdue Fine Rate

Type of Material Fine Per Day Maximum Fine Per Item
Books, Audiobooks, CDs, and DVDs $.20 per day $4.00
Traveling Tales $1.00 per day $10.00
JEA Kits $1.00 per day $10.00



Replacement charges will be assessed for unreturned, lost or damaged materials. A $5 processing fee is also assessed. See Appendix B for average replacement prices. Customers who fail to return or pay charges for material in excess of $20.00 will be referred to a collection agency. A $10.00 fee will be added to accounts sent to the collection agency.

Any assessed bills may be paid at any library location via cash, check, or credit card. Online payment is available and includes a transaction fee.

Claims Returned

Customers may request an item or items still checked out to their account be placed in claims returned status (see form). A claims’ returned item is one that the customer reports previously returned. This status change begins an investigative process. At the end of the sixty (60) day investigation, items still in claims returned status are billed to the customer's account. Items more than forty two (42) days overdue (lost status) and billed to the customer's account cannot be claimed returned.

Confidentiality

Any requests for registration or circulation records other than by the individual customer, or customer's guardian is referred to the Library Administration. The Jacksonville Public Library adheres to Florida Statute No. 257.261 in all aspects of confidentiality of registration and circulation records.

Customers may opt into accessing their check out history through their online library account. Only customers will have direct access to this account information. Check out history before the opt in date will not be available. Customers will be given access to twelve months of check out history. The library reserves the right to purge data regularly and as necessary. By opting to view their check out history via their online library account, customers acknowledge that JPL will not be held liable for violation of Florida Statutes Section 257.261.

Circulation Policy Approved by the Library Board of Trustees January 1995; and amended on November 2009, July 2010, May 2011, August 2015, August 2016, September 2017, January 2019, and October 2019.​

Appendix A

Non Resident 3-Month Card $25.00
Non Resident 6-Month Card $50.00
Non Resident 1-Year Card $100.00
Replacement Card $2.00

 

Appendix B

Average Replacement Prices

Note: Prices are reviewed annually and are based on average library vendor costs.

A $5.00 processing fee will be charged for each item in addition to replacement cost

Story Box (Traveling Tales) There is no average cost for these. Individual catalog records contain exact costs and will be used when charging for a replacement item or complete kit.

Contact Support Services for the current average cost for Reference, Government Document, Microfilm and Special Collections materials.

Type of Material Average Replacement Price
Book
Nonfiction & Fiction (hard cover) $25.00 per item
Paperback (trade) $14.50
Paperback (mass market) $8.00
Other Formats
Magazine, Pamphlet or Zine $6.00 per item
Compact Disc (music) $20.00 per item
Compact Disc (spoken) $48.00 per item
DVD $28.00 per item
Score $26.00 per item
JEA Energy Kit
JEA Energy Kit $290.00 per kit
All about Sprinklers/Drip Systems $8.97 per item
Catch Can $1.18 per item
Drip gauge $1.99 per item
Shower Timer $2.99 per item
Infrared Thermometer $80.28 per item
Kill A Watt meter $24.87 per item
Hygro-thermometer $35.99 per item
Calculator $3.53 per item
Tape measure $10.00 per item
12" wood/plastic ruler $1.00 per item
Flow meter bag $2.99 per item
Backpack $45.00 per item
Complete Guide to Reducing Energy Costs $13.60 per item

 

 

Jacksonville Public Library