Customers who request to appeal the refusal must put their request in writing to the Director of the Library within 30 days of the refusal.
After review, the Director, or designee, will communicate a decision and the reason for it, in writing, to the customer who initiated the request for reconsideration.
In the event that the customer who initiated the request is not satisfied with the decision, they can present a written appeal of the decision to the Director and the Board of Library Trustees.
The Director of the Library shall set the appeal review for the next Board of Library Trustees’ Governance Committee meeting, unless such meeting is to be held within seven days of the filing of the appeal.
At the appeal hearing, the individual will have the opportunity to present any information or otherwise explain factors the individual deems relevant to overturn the refusal. The Director of the Library shall have the opportunity to present the position of the Jacksonville Public Library.
The sole issue to be determined by the Governance Committee is whether the Jacksonville Public Library’s reasons for refusal are "clearly erroneous," as defined under Florida law. The Governance Committee may overturn or uphold the refusal.
Unless deferred, at the appeal hearing, the Governance Committee shall notify the individual of the Governance Committee's final decision and shall provide said decision in writing within 60 days of the decision. The decision shall be deemed the final action of the City.